PortalCraft Store – Privacy Policy

Last Updated: [18.08.2025]

This Privacy Policy explains how PortalCraft ("we," "our," or "us") collects, uses, and protects your personal data when you make purchases or use our services through our store, powered by CraftingStore.net.

By using our store, you agree to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for your information is:

PortalCraft
Jurisdiction: Germany
Contact Email: [email protected]

2. Information We Collect

When you interact with our store, we may collect the following types of data:

  • Account & Minecraft Information: Your Minecraft username (to deliver in-game items).

  • Purchase Information: Records of items purchased, transaction IDs, and subscription details.

  • Contact Information: If provided voluntarily, such as email for support.

  • Technical Data: IP address, browser type, and device information (collected automatically by CraftingStore.net).

3. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver your purchases (e.g., VIP, virtual keys, subscriptions).

  • To provide customer support.

  • To comply with legal obligations (tax, fraud prevention, etc.).

  • To improve our services and ensure fair gameplay.

4. Payment Processing

All payments are securely processed by CraftingStore.net and its payment partners.
We do not have access to or store your credit card, PayPal, or banking information.

5. Data Sharing

We do not sell, rent, or trade your data.
Your information may be shared only with:

  • CraftingStore.net (store provider).

  • Payment processors (PayPal, Stripe, etc.).

  • Authorities, if required by law.

6. Data Retention

We retain your purchase information for as long as necessary to provide services and comply with legal obligations.
Non-essential data (like support emails) may be deleted after resolution.

7. Minors

If you are under 18 years of age, you may only use our store with the consent of a parent or legal guardian.

8. Your Rights (EU/Germany / GDPR)

Under GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Restrict or object to processing.

  • Request data portability.

  • File a complaint with a data protection authority in Germany.

Requests can be sent to [email protected].

9. Security

We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure. However, no online system is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Last Updated" date.

11. Contact

For any privacy-related questions or concerns, contact us at:

[email protected]